◇ WHEN WILL MY ORDER SHIP OUT?
◇ All orders will go out within a week from order date. T-shirts are hand-printed to your specifications during this time. Although I try to keep this processing time as short as possible, I (Becca) am the only shop worker (and a solo parent of four kids 😬), so I thank you for your patience.
◇ WHEN WILL MY ORDER ARRIVE?
◇ Orders are shipped from Ontario, Canada. Once you receive your shipping notification email, please allow 1-2 weeks if you are ordering from Canada and 2-3 weeks if you are ordering from the US. Tracking is provided.
These time windows are estimates only and not guarantees.
If you have waited longer than the above estimates and are concerned about your package, please contact me and I will get things sorted.
◇ DO YOU SHIP OUTSIDE OF CANADA AND THE US?
◇ Unfortunately, I currently only have the ability to ship to Canada and the US. Sorry!
I am working to change this policy in the future to include my international fam.
If you are outside of Canada/US and would like to purchase from my shop, please contact me and I will try to arrange adding your region to my shipping area. I cannot guarantee that this will be possible but I do want to try.
◇ DO YOU ACCEPT RETURNS?
◇ All sales are final. I don't accept returns or exchanges except under very limited circumstances, ie. I have shipped you the wrong order.
Every order is packed with care and each item is checked for quality. I want you to feel good about your new items, so please double check your size and colour variants when ordering.
Items may have slight variations due to the artisanal production process. I try my best to represent the products accurately in photos but colours may appear differently on various screens.
◇ IS MY INFO SAFE?
◇ Your privacy matters! Your personal information is used only for shipping your order or contacting you in the event of a problem.
Bigcartel.com and the Brinkrover Studio Shop are fully SSL encrypted. Payments are securely processed to the highest industry standards by Stripe using AES encryption and an Isolated Infrastructure.
◇ IS YOUR PACKAGING SUSTAINABLE?
◇ I have taken every measure I can to make my packing sustainable. I use compostable and twice-usable poly mailers. I also use recyclable materials such as honeycomb wrap and other recyclable paper products wherever possible.
I am constantly looking for more ways to improve both my production and packaging processes to make them more earth-friendly.